All Systems Operational

About This Site

Welcome to Gearco's Cloud Status Page.

This page provides the status for Gearco products, services, and systems availability along with any upcoming scheduled system maintenance.

Notice: Some customer specific apps and custom features may not be reflected on this status page.

Uptime over the past 90 days. View historical uptime.
Gearco CPMS ? Operational
90 days ago
100.0 % uptime
Today
Gearco Cloud Intelligence - Abi™ ? Operational
Gearco Cloud Credit Cards ? Operational
Amazon Pay ? Operational
BluePay Processor ? Operational
Charge1 Gateway ? Operational
Gearco Pay ? Operational
Payment Fusion Axia Gateway ? Operational
PayPal Express Checkout ? Operational
Shift4 Gateway ? Operational
Gearco Cloud Data Center - US East ? Operational
Gearco Cloud Data Center - US West ? Operational
Gearco Cloud DNS ? Operational
Gearco Cloud Mail - US East ? Operational
Gearco Cloud Mail - US West ? Operational
Gearco Cloud Ops ? Operational
Gearco Cloud Paper ? Operational
Gearco Cloud Wifi Control ? Operational
Gearco Guest Portals ? Operational
Gearco Cloud Print ? Operational
Gearco Cloud Send Operational
Gearco Cloud Send Service ? Operational
Gearco Cloud Phone Recording ? Operational
Gearco Cloud Reports ? Operational
Gearco Cloud Reservations ? Operational
SynXis ? Operational
SiteMinder ? Operational
Vertical Booking ? Operational
Gearco ID Capture ? Operational
Gearco Cloud Sites ? Operational
Gearco Cloud Storage ? Operational
Gearco.io - API ? Operational
Issue Accessing Gearco - Property's Internet Provider ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2025

No incidents reported today.

Apr 18, 2025
Credit Card Vault Manual Entry
Resolved - We’re happy to report that the issue affecting the ability to add new credit cards to the Gearco vault has been resolved with a temporary solution.

The vault is now functioning as expected, and you should be able to manually enter new vaulted cards without issue.

We are still working with Bank of America on a more permanent fix, but in the meantime, functionality has been restored and all systems are operational.

Thank you again for your patience while we worked through this. Please let us know if you encounter any further issues.
Apr 18, 16:12 EDT
Update - We are continuing to investigate the issue affecting the ability to add new credit cards to the Gearco vault, and we're making good progress with Bank of America.

At this time, we expect to have the issue resolved today.

As a reminder, existing vaulted cards and inbound reservations that already contain a credit card are not affected and continue to process normally.

We’ll provide a further update as soon as the fix is confirmed. Thank you again for your patience and understanding.
Apr 18, 09:28 EDT
Identified - We are actively working toward a solution for the issue affecting the ability to add new credit cards to the Gearco vault. While we don’t have an estimated resolution time just yet, please know this is a priority and our teams are engaged in identifying and addressing the root cause.

As a reminder, this issue does not impact existing vaulted cards or any inbound reservations that already contain a credit card — those are continuing to process as expected.

We’ll provide updates as soon as we have more information. Thank you for your continued patience and understanding.
Apr 17, 19:26 EDT
Investigating - We are currently investigating an issue affecting the ability to add new credit cards to the Gearco credit card vault. At this time, manually entering new vaulted cards is not functioning as expected.

Please note that this issue does not impact existing vaulted cards or any inbound reservations that already contain a credit card — these will continue to process and function normally.

We will provide updates as soon as more information becomes available. Thank you for your patience.
Apr 17, 14:26 EDT
Apr 17, 2025
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Bank of America - Update on Credit Card Issue
Resolved - We want to sincerely thank you for your continued patience as we’ve worked through the Bank of America credit card transaction issue.

We’ve now received confirmation that the issue has been resolved by BOA. Our teams are actively monitoring the environment to ensure continued stability and prevent any further disruption.

In the spirit of transparency and accountability, we will be delivering a full postmortem report outlining what happened, the root cause, how it was resolved, and the steps being taken to prevent this from occurring again. That report will be provided as we receive the final information from BOA.

We understand the impact this issue has had on you and your clients—and we don’t take that lightly. Thank you again for your partnership and understanding throughout this process.

Please don’t hesitate to reach out with any immediate questions or concerns.
Apr 15, 09:09 EDT
Update - Again, we appreciate your continued patience and want to provide a brief update regarding the ongoing issue with Bank of America credit card transactions.

At this time, the issue remains unresolved, and Bank of America has not yet provided a final resolution. We understand the inconvenience this may continue to cause and share your frustration with the delay.

Please be assured that we are actively engaged with their team and continuing to monitor the situation closely. As soon as a resolution is confirmed or further updates are made available, we will share them with you immediately.

Thank you again for your understanding.
Apr 12, 09:36 EDT
Update - We appreciate your continued patience and want to provide a brief update regarding the ongoing issue with Bank of America credit card transactions.

At this time, the issue remains unresolved, and Bank of America has not yet provided a final resolution. We understand the inconvenience this may continue to cause and share your frustration with the delay.

Please be assured that we are actively engaged with their team and continuing to monitor the situation closely. As soon as a resolution is confirmed or further updates are made available, we will share them with you immediately.

Thank you again for your understanding.
Apr 11, 17:24 EDT
Investigating - We want to sincerely thank you for your continued patience as Bank of America works to resolve the ongoing issue affecting credit card transactions.

We understand how frustrating this situation can be, and we apologize on their behalf for the inconvenience it may be causing. Please know that Bank of America is actively working to resolve the matter as quickly as possible.

We will continue to monitor the situation closely and provide updates as soon as we receive them. In the meantime, if there's anything we can do to assist you, don’t hesitate to reach out.

Thank you again for your understanding.
Apr 11, 12:12 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Apr 11, 2025
Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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