Resolved -
We want to sincerely thank you for your continued patience as we’ve worked through the Bank of America credit card transaction issue.
We’ve now received confirmation that the issue has been resolved by BOA. Our teams are actively monitoring the environment to ensure continued stability and prevent any further disruption.
In the spirit of transparency and accountability, we will be delivering a full postmortem report outlining what happened, the root cause, how it was resolved, and the steps being taken to prevent this from occurring again. That report will be provided as we receive the final information from BOA.
We understand the impact this issue has had on you and your clients—and we don’t take that lightly. Thank you again for your partnership and understanding throughout this process.
Please don’t hesitate to reach out with any immediate questions or concerns.
Apr 15, 09:09 EDT
Update -
Again, we appreciate your continued patience and want to provide a brief update regarding the ongoing issue with Bank of America credit card transactions.
At this time, the issue remains unresolved, and Bank of America has not yet provided a final resolution. We understand the inconvenience this may continue to cause and share your frustration with the delay.
Please be assured that we are actively engaged with their team and continuing to monitor the situation closely. As soon as a resolution is confirmed or further updates are made available, we will share them with you immediately.
Thank you again for your understanding.
Apr 12, 09:36 EDT
Update -
We appreciate your continued patience and want to provide a brief update regarding the ongoing issue with Bank of America credit card transactions.
At this time, the issue remains unresolved, and Bank of America has not yet provided a final resolution. We understand the inconvenience this may continue to cause and share your frustration with the delay.
Please be assured that we are actively engaged with their team and continuing to monitor the situation closely. As soon as a resolution is confirmed or further updates are made available, we will share them with you immediately.
Thank you again for your understanding.
Apr 11, 17:24 EDT
Investigating -
We want to sincerely thank you for your continued patience as Bank of America works to resolve the ongoing issue affecting credit card transactions.
We understand how frustrating this situation can be, and we apologize on their behalf for the inconvenience it may be causing. Please know that Bank of America is actively working to resolve the matter as quickly as possible.
We will continue to monitor the situation closely and provide updates as soon as we receive them. In the meantime, if there's anything we can do to assist you, don’t hesitate to reach out.
Thank you again for your understanding.
Apr 11, 12:12 EDT